Superdrug Reviews

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My order is missing

Superdrug - My order is missing
Superdrug - My order is missing
Superdrug - My order is missing
I have ordered makeup from Superdrug and today only 1 of them has come where are the rest that I ordered I spend 43 pound and I only had 1 tracking number and I did the next day delivery
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ID
#2301540 Review #2301540 is a subjective opinion of poster.

Christmas

Hello, I hope this email finds you I am a social mobility coach in Baytree, and I oversee organizing Christmas gifts for the children of the women who come for our charity. For this reason, I am writing to ask for your support and contribution, donating toiletries for women. We are a social inclusion charity for women and girls, based in the heart of Brixton, south London. An integral part of the community since 1991, we provide holistic support through personal development activities and workshops, mentoring, coaching, as well as English classes and integration support for newly arrived migrants and refugees. Currently, about 200 women benefit from the services, we have in Baytree and being able to give 200 hampers. Thank you very much for your generosity. Best regards.
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ID
#3095740 Review #3095740 is a subjective opinion of poster.
Location
Lambeth, England

Complain

Humiliated by the manageress, told to go away, because I set the alarms off and wanted someone to check my bag

User's recommendation: Stay away from the manageress. The other staff are lovely.

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ID
#3093920 Review #3093920 is a subjective opinion of poster.
Location
Bristol, England

Forgotten superdrug card

Forgotten superdrug card
Few days ago i've been to your store and when i went to pay i have realized that i didn't have the card with me. The lovely member of the staff told me that i could contact you and so, do not to loose my points. Thanks in advance. Angela.
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ID
#3086571 Review #3086571 is a subjective opinion of poster.
Location
Bristol, England

Compliment to a member of staff

I visited your branch in Bitterne, Southampton today and would like to pass on my thanks to a young member of staff working there called Sophie, she was very helpful, patient and kind, helped me to find products that I needed. I have worked in retail/customer services for many years and know what a difficult job it can be. I strongly believe that recognition should be given when deserved and in this case Sophie should be praised.
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ID
#3062916 Review #3062916 is a subjective opinion of poster.
Location
Winchester, England

Didn't get refund

I wanted to refund a product which is sealed in a box. I also bought from this store. However customer service was really rude to me. Even before I said something they said they cant refund it. I had my reason and I would have been loosing the money because it was no use for me. But the guy called Sagar said Give it to some else. I thought he was joking but no he was serious. I'm a customer for two decades and didn't see that kind of experience. I was really frustrated and felt terrible.
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ID
#3051148 Review #3051148 is a subjective opinion of poster.
Location
Hackney, England
New Reviewer

Unable to collect my reward

Superdrug - Unable to collect my reward
Hello my name is Umran Tekagac I got a free b product for my reward however I went to the Superdrug store and they told me at the till that I had to be sent a email that shows the code of the product that I want to have.
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ID
#3021947 Review #3021947 is a subjective opinion of poster.
Location
London, England
Preferred solution
Deliver product or service ordered
New Reviewer

To add my points

Why can't the store add points after the transaction . Estella Hallam card number266102****863, Amount £14-48.Bramhall Superdrug 30-10-2021 recipe number 36012
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ID
#3021898 Review #3021898 is a subjective opinion of poster.
Preferred solution
MY points!

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New Reviewer

Resolved: Online order

Update by user Nov 14, 2021

Company fixed the issue and I have been provided with full refund. They made sure the money was refunded, which was great. However, I can't risk all that agro again, so I have canceled my subscription to have further emails from them..

Original review posted by user Oct 15, 2021
I made an online purchase for an OralB electric toothbrush at £85.00 this afternoon. The order went through but I have not received an email confirmation of this order which was placed a few hours ago.
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Resolved
ID
#2972615 Review #2972615 is a subjective opinion of poster.
Location
Birmingham, England
New Reviewer

Product not been delivered

I would like to talk to someone about this matter as have been on web cam for two days now and it hasnt been helpful as the agents keep ending the call

User's recommendation: Not very good feedback at the moment.

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ID
#2966669 Review #2966669 is a subjective opinion of poster.
Loss
$70
Preferred solution
Full refund

Accusations at your store

13th October 2021 Hi There, My name is Max Hamilton-Jackson and on Monday approximately 6.05pm, I went into your store, in Camden Town, London NW1 and was blatantly accused of shop lifting by your Jamaican security guard. The jamaican man is about 6ft-6ft1, slim built. I went in there, and ask the sales assistant for a cheap foundation. She kindly gave it to me and I approached the till and put the foundation down and was walked out. Next minute the same security aggressively approached me of shop lifting and demanded I give him back the item. I explained to him that I put it down, on the shelf and he then demanded again that I give him the item as he was making out that I stole it. Cut a long story short I attempted to walk out the store because I know that I haven't stolen anything. He blocked me, shouting at me to get the item, I told him again that it is on the shelves and the reason that I didn't buy it because the queue was long. Anyway, after the other sales asaistant found the item on the shelve, the security Jamaican started insulting me by repeatedly calling me (the customer) a idiot in front of the other customers. It was very bad. Please call me on 0736008**** or rmail me on Maxhamiltonjackson@***.com Looking forward to hearing from you soon. Best regards! Maxine
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ID
#2966328 Review #2966328 is a subjective opinion of poster.
Location
London, England
New Reviewer

Very up set

In Southampton Eastleigh on the 23rd of September around 11:30 this store had a delivery in a very big lorry the drive in this van has hit and run my van which was park I have spoke to the store manager that knows and that has seen the damages
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ID
#2902492 Review #2902492 is a subjective opinion of poster.
Location
Eastleigh, England
Preferred solution
Full refund
New Reviewer

Superdrug no longer has a customer support team answering calls

I want to cancel an order as there is a delay on it. It is needed urgently but there is no facility to cancel the order nicer its gone through.

User's recommendation: Don’t use - no customer service person to talk to.

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ID
#2807947 Review #2807947 is a subjective opinion of poster.
Location
Plymouth, England
Loss
$5
Preferred solution
Full refund
New Reviewer

Need to speak to someine

Absolute joke ordered stuff last night for my girlfriends birthday tomorrow. I paid for it. Was suppose to be in store today to collect.. Bridgwater store says I'm not on there system, and when I try the helpline number it's not even in use.. I don't have time to message a conversation to Web chat bloody rediculous. Will never order from here again!!! Just want to speak to someone about my order, but don't even get that.. Absolute jokersnt botherdo
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ID
#2769451 Review #2769451 is a subjective opinion of poster.
New Reviewer

I want to order something online

I'm trying to order something online, and I think I haven't notified you that my email address has changed from colinputz@***.com to colinputz07@***.com
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ID
#2722880 Review #2722880 is a subjective opinion of poster.
Preferred solution
My email changed

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

No help at all just scam mobile

Rubbish stuff its big scam really annoying I been trying to cancel since 1 month no help by chat . No contact no

User's recommendation: No way.

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ID
#2706188 Review #2706188 is a subjective opinion of poster.
Location
Balham, England
Loss
$40
Preferred solution
Full refund

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