Superdrug
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Grimsby, North East LincolnshireHair colour
User's recommendation: Can not ring customer services anymore. But they won’t reply to email, read and ignored. Not good !!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | London, EnglandOnline order disappeared and so did my money.
Ordered online with the option of picking up from a chosen store.
Did not receive a reference number or order confirmation via email.
Went to the store anyway, but they don't have any reference of my order. They suggested getting in touch with customer service.
However, there is no customer service, unless I connect with them via my Facebook or Twitter account. What if I do not have a Twitter or FB account???
However, money was taken out of my bank account, and no prospect of getting either my goods or the money refunded.
Why does Superdug has to sink so low, having to swindle money out of their customers pockets and avoiding any direct communication or responsibility??? Disgraceful!
- Occasional offers on their products
- No customer service and really bad at communication
Preferred solution: Full refund
User's recommendation: Never order anything online from this company!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCard details not matching with your database
- Good price vs quality
Preferred solution: I would like my card details and address change to be updated accordingly
User's recommendation: to deal with these problems ouside of holidays,as l was on the phone 35 minutes without to be told no longer customer services over the phone
Loyalty Points
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Drogheda, LouthIncorrectly labelled shades Barry M Velvet lipstick
Preferred solution: Full refund
User's recommendation: Carefully check shade numbers prior to purchase
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Birmingham, EnglandTo check if i am registered
Preferred solution: A voucher to use, for all the inconvience and stress and my mobile cost for time spent trying to sort it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Tiverton, EnglandExcellent service from Olivia, as always
- Olivia super salesperson
Rubbish service
User's recommendation: DO NOT TRUST SUPERDRUG
Complaint about my delivery
User's recommendation: Definitely not
Not received my parcel evri has said to contact u and get a replasement sent
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Plymouth, EnglandLack of response.
- Choice
- Not being able to contact someone who can help with a query
Preferred solution: Answer to my query, regarding a price on an item on buy one get one free offer.
User's recommendation: Don’t waste your time trying to contact them.
Where's my delivery?
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Brighton, EnglandImpolite staff
Preferred solution: Apology
Hard to communicate wirh them
User's recommendation: Buy in store only
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnable to combine my 3 health and beauty cards on line
Preferred solution: Someone (preferably a human ) to respond to my many messages. Also a solution to my problem ie all my points combined to one card
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.